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Refund FAQUpdated 2 years ago

Q: Can I swap my item or receive a credit in lieu of a refund?
A: Absolutely, we are more than happy to assist with this request

Q: How long will it take for me to receive my refund?

A: Refund requests can take up to 5 business day to be processed, then normal bank timelines apply for the money to be returned to your account.

Q: Can I have my refund processed to a different card or payment method

A: Unfortunately not, all refunds must be processed back on the same payment method and card used for the original purchase

Q: Refunds relating to finance payment.

A: Please contact us to have this requested, note this process may take longer than usual due to the additional requirements needed through the 3rd party finance

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