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VERVE Returns Process

Return Options

Q: What are my options for returning an item or my order?. A: See all return options HERE.

Damaged Item

Q: My order has arrived damaged, what do I do?. A: Please reach out to us as soon as you've been made aware via the chat option in the bottom right hand corner, EMAIL, or on 1300 194 748. We may request photos and your order number, so please have th

Change of Mind

Q: I no longer want or need the item I ordered, what are my options?. A: We have a 14 day money back guarantee, please check out the full T&C's HERE

Refund FAQ

Q: Can I swap my item or receive a credit in lieu of a refund?A: Absolutely, we are more than happy to assist with this request. Q: How long will it take for me to receive my refund?. A: Refund requests can take up to 5 business day to be processed,